Purchase rules

Welcome to the UAB „Forsena“ online store! To make your product search and purchase as smooth as possible, we have prepared the most important information about selecting, ordering, and delivering parts.

1. How to correctly choose a body part?

Body parts must precisely match your car model, production year, and configuration.

  • Original vs. Alternative parts: In our assortment, you will find both original (OEM) and reliable alternative manufacturer parts. If you are unsure about quality or compatibility, our team is always ready to advise.

  • Assistance with VIN code: If you are not sure whether a part will fit your car, send us your car's VIN code (body number) – we will check and select a 100% fitting part for free.

2. Ordering and payment

  • You can place orders in the online store 24/7.

  • You can pay securely via electronic banking or bank transfer.

  • After placing an order, you will receive a confirmation and invoice in your email.

3. Delivery and pickup

  • Delivery methods: We deliver goods via courier services/parcel terminals throughout Lithuania and on international routes.

  • Delivery time: In-stock parts are delivered within 1–3 business days. If a part is ordered from manufacturer warehouses, we will inform you personally about the exact time.

  • IMPORTANT for checking received goods: Body parts are sensitive to transportation. When receiving the shipment from the courier, be sure to inspect the package. If you notice any damage, fill out a package damage report with the courier.

4. Returns and warranty

  • 14-day return guarantee: If the received part does not fit, you can return it within 14 calendar days from receipt.

  • Return conditions: The returned item must be undamaged, not installed on the car, and in its original packaging.

  • Warranty: All goods are covered by the warranty provided by law or the manufacturer.

Need help? Contact us!

If you have questions about part compatibility or order status, our specialists are ready to help: