UAB "Forsena" ensures that the body parts you ordered reach you safely and quickly, and if necessary, the return or exchange process is as simple as possible.

 Product Returns

If the received body part did not fit your car, you can return it.

Return Conditions

• You can return the products within 14 calendar days from the date of receipt.

• Return costs: The return costs (courier services or postal delivery) are covered by the buyer. (Note: if the item is returned due to the seller's fault, e.g., the wrong or defective part was sent, we cover the return costs).

• The returned item must be:

  • Not installed on the car and not attempted to be painted/processed.

  • Undamaged, retaining its commercial appearance.

  • In the original packaging (with all labels and protective films).

• Electric or specially ordered original (OEM) parts can be returned only after prior agreement with the seller.

How to return an item?

1. Contact us: Inform us about your intention to return the item via email at [email protected] , indicating the order number.

2. Shipment dispatch: Once the return is agreed upon, send the item to us via courier or postal service (return shipping costs are covered by the buyer).

3. Refund: After checking the returned part and ensuring it meets the conditions, we will refund the money for the item to your account within 5–10 business days.